Repeat prescriptions should be requested via the NHS App. Please allow 72 hours (three working days) for processing. To download the NHS app and further information please see the following links:
NHS App guide to Set up an account in a 5 minute video: https://youtu.be/Q0SCcLtw8JA
Patients who are unable to use the NHS App due to a disability may request repeat dispensing at reception. If your medication is set up on repeat dispensing, you can collect it regularly from your pharmacy without attending the surgery. To arrange repeat dispensing, please provide a repeat prescription slip or written details including your name, address, and medication. Processing takes 72 hours. Some medicines, including controlled drugs and high-risk medications, are not suitable for repeat dispensing; paper requests are accepted for these only.
For safety reasons, telephone requests and third-party requests (e.g. from community pharmacies) are not accepted. Patients without a disability are expected to request medication via the NHS App or repeat dispensing where appropriate; paper requests are not accepted.
If you are unsure, submit a medication query via the Rapid Health questionnaire or ask reception to do this on your behalf. The pharmacy team will review and respond within 72 hours.
Medication queries and review requests can be submitted via:
For hospital prescriptions, please allow two weeks (ten working days) from receipt of documentation for changes to be processed.