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Useful Resources

Appointments

Routine Appointments

Routine appointments can be made up to 2 weeks in advance online via Vision Online, by using NHS Online Bexley App, by telephone or in person. Most convenient way to make routine appointment or ordering repeat prescriptions is by going online or by using the NHS App

When making an appointment our care navigators/receptionist will ask you a series of questions.Please be as co-operative as you can with this process.it is aimed at helping you get the most appropriate service to meet your needs and to   utilise doctor’s/ nurse's  time appropriately.our staff are trained to offer this service and act according to our instructions and will treat information as confidentual. 

You may choose the Clinician you wish to see.

Practice Nurses Clinics appointments can be booked by telephone or in person.

Clinical Pharmacist appointments can be booked by telephone or in person.

You will receive a text message reminder of your appointment direct to your mobile if you have provided an up-to-date mobile number to us.

Please cancel appointments you no longer need. Give as much notice as possible to our reception staff so we can offer your appointment to someone else. If you have registered for on-line services you can also cancel your appointment on-line.

Who To See

Click here for information as to which practitioner is suitable for which type of appointment.

Urgent Appointments

If you feel you need to be seen urgently and not sure what to do or cannot wait for a routine appointment then ring NHS111. If NHS 111 advises that you need to be seen by the practice with in a short period of time then use our eConsult service.The link is on our home page or the NHS APP.

If we receive your eConsultation before 1 PM then a Clinician will email back with advice on the same day. eConsultation received after 1 PM will be replied by 5 PM next working day.

If for the reason of any disability, you cannot eConsult then an urgent telephone consultation with a Physician Associate can be arranged. This is done strictly on the grounds of disability only. If your telephone call is received before 1 PM then a Clinician will call you on the same day. Telephone calls received after 1 PM will be replied by 5 PM next working day.

Please note there are limited numbers of on the day urgent appointment slots. Once urgent appointment slots are taken, you will be signposted to appropriate services like GP Hub or Urgent Care Centre or A&E depending on clinical need.

For life threatening emergencies ring 999. If you are not sure whether your condition is of an urgent nature then please ring NHS 111 before contacting the surgery.

Urgent appointments are for one patient and one complaint only-and are not for forms,letters or certificate requests.

Book Appointments Online

You can now register to book and cancel appointments online. If you are interested in this service, please click here to download the form and return the completed form to the surgery. You will receive a text message reminder of your appointment direct to your mobile.

CLICK HERE if you already signed up and have your login details.

click here for online access

Cancelling Appointments

Please cancel appointments you no longer need. Give as much notice as possible to our reception staff so we can offer your appointment to someone else. If you have registered for online services you can also cancel your appointments online.

Emergencies

If you are confronted by a serious problem such as acute chest pain or severe bleeding, call an ambulance (tel: 999) before calling the surgery.

Walk-In Clinics

 

Our walk in service stopped operating 2nd July 2018

To see one of our Doctors please use our new online consultation service

 Available on our website or App

 All requests will be triaged by our Clinical Staff

 If you require an appointment you will get one

 We will see the most urgent patients first

 Benefits to Patients:

24/7 Service

No more queuing/waiting

Quicker clinical response

Patients who require on the day appointment will get one

 In an effort to avoid long waiting times it would be advisable that if you have more than one problem to book an appointment

If you are confronted by a serious problem such as severe chest pain or severe bleeding, call an ambulance (Tel: 999) before calling the surgery.

PLEASE NOTE

Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement the following policy:

If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor.

If you cannot attend your appointments for any reason please let us know as soon as possible, giving at least 1 hour notice. We can then offer the appointment to someone else.

Thank you for your co-operation.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!