Appointments

Minor Illnesses:

Belvedere Medical Centre patients are now able to self-refer for a same day appointment booking with a local community pharmacist offering an enhanced NHS service called Pharmacy First. Pharmacists are qualified healthcare professionals and experts in medicines with five years of training. They can offer clinical advice and over-the-counter medicines for all sorts of minor illnesses, and a same day consultation can be arranged quickly and at a time to suit you.

Please complete the digital triage tool on the link to see if your condition is appropriate for self-referral to a speedy community consultation today: www.patienttriage.co.uk/belvedere-medical-centre

Routine Appointments:

Belvedere Medical Centre has teamed up with AskFirst to improve its service to our patients. You can now check symptoms, book/cancel appointments, message your practice and much more with AskFirst. Download the AskFirst app on your mobile device or use the web version at Sensely.com/askfirst. Patients can book their respective appointments a lot quicker using the AskFirst app. Read more information about AskFirst.

Routine Appointments can be booked by navigating to the “Book Routine Appointments” tab second from the top of the main menu.
From here, you can choose to book a telephone consultation, a face to face consultation, nurse or healthcare assistant appointment or book a physio appointment.
You can also get your test results, sick / fit notes, contraceptive implants, coils, social prescribing, travel advice, general enquiries and more.
It is important to choose correct option that applies to you.

We kindly ask that you avoid telephone queues, use AskFirst and leave phone access for very urgent matters, elderly, frail, patients with disability or patients with genuine problem with internet.

If you’re looking to make a routine Doctor/Nurse Practitioner/Physician associates appointment, please make sure your appointment is not for the following:

Blood Pressure checks, ongoing sick /fit notes, Smear tests, Pill checks, Contraceptive advice, immunisations, injections, dressings, baby checks, and annual review of long term conditions or medication reviews.

It is important you choose the correct option. If appointment is not for listed options as above then select None of the above to proceed otherwise continue with the option that applies to you.

If you are a parent and want to book a routine appointments for your child, you will need to create their own AskFirst account with a separate email address and a unique password.

All appointments that are available online are exactly same as available to receptionists in the surgery.

Please make sure that you are booking your appointments correctly so that patients are booked with correct Clinician to avoid disappointment at the appointment and improve efficiency of utilising capacity and productivity.

You can cancel any appointment via the “Manage My Appointments” tab on the app.

If you belong to any vulnerable group, are old, frail or have a disability, mental illness or a language barrier then please call surgery for an appointment.

You can book with the Clinician of your choice at Belvedere Medical Centre via AskFirst provided the relevant Clinician’s appointment is available.

Enhanced Access

Morning, evening, and Saturday appointments

We want to make it easier for you to get an appointment at our surgery. In addition to our normal opening hours and appointment booking as above, we also offer appointments in the morning, evenings and on Saturdays.

You will be offered a face to face appointment, but your appointment may also take place by phone or video.

We are working with our neighbouring GP surgeries to offer these additional appointments, you may be offered an appointment from one of these other surgeries. Our surgery is part of a small group of surgeries called a Primary Care Network and we work together in a number of ways. Our neighbouring GP surgeries in the Primary Care Network are:

Northumberland Heath Medical Centre
Riverside Surgery
Bexley Medical Group

To book an appointment

To all patients please remember one problem one appointment. If you require more time please book a double appointment

Alternatively, if you need any support, please contact NHS 111 online (www.111.nhs.uk) or by calling 111 if you do not have access to online services.

Urgent Appointments

For urgent on the day appointments please call the practice during practice opening hours, Monday to Friday 8am to 6:30pm. There are limited number of on the day urgent slots which are given on first come first serve basis. If you feel that your problem is not an urgent on the day matter then please select the Book Routine Appointments on the main menu of AskFirst App. Alternatively, please call NHS111 or visit a local urgent treatment centre. Once urgent appointment slots are taken, you will be signposted to appropriate services like GP Hub or Urgent Care Centre or A&E depending on clinical need.

Cancelling or changing an appointment

If you cannot attend your appointments for any reason, please use the AskFirst app and navigate to the ‘Manage My Appointments’ and cancel your appointment or call surgery to cancel in advance.

Test results

Visit our Test Results page for more information.

Out of hours

Try the NHS App

You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.

If you already use online access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Home Visits

Home visits are provided for medical reasons only if required on medical grounds. Patients who are elderly, frail and on housebound list can request a home visit. Home visits are not provided for convenience and are done on medical grounds. Please request home visit by 10:30am. This enables us to plan our visiting rounds more efficiently. Of course, the surgery is better equipped than the doctor's bag, so please come in unless your illness prevents you from doing so. Our Clinicians will assess your request and may call you to discuss it. If they feel a home visit is appropriate, they will usually visit in the afternoon after morning surgery.

Local Services