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Complaints or Suggestions

COMPLAINTS

We try to give all our patients the best care and are always interested in your ideas or comments for improvements to our service.

If you have any suggestions or complaints you may address them to the Practice Manager either in person or in writing. Reception staff have copies of our Complaints leaflet. Alternatively you can click on the below links to download a more comprehensive copy of our complaints form and complaints procedure leaflet:

Complaints form

Complaints leaflet

You may also contact:

NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net

Complaints about hospital, mental health or community trust services may be referred directly to the service provider, for Bexley patients the most common providers, with their contacts are:

Queen Elizabeth Hospital:

pals.lewisham@nhs.net or 020 8333 3355

Queen Mary’s Hospital:

qmh-pals@oxleas.nhs.uk or 020 8308 5449

Princess Royal University Hospital:

kch-tr.patientcomplaints@nhs.net or 020 3299 3209

Darent Valley Hospital:

complaints@dvh.nhs.uk or 01322 428735

Oxleas NHS Foundation Trust for mental health and community services:

complaints@oxleas.nhs.uk or 01322 625013

Complaints can be made to NHS Bexley CCG, as the commissioner of the service, via the CCG patient experience team at BEXccg.contactus@nhs.net or on free phone 0800 328 9712.

Complaints about Bexley CCG or a Commissioning decision should be referred to the CCG patient experience team at england.contactus@nhs.net

Advocacy For All also support people to make a complaint about services provided by the NHS at Bexleynhscomplaints@advocacyforall.org.uk or on 0845 832 0034

SUGGESTIONS

We always welcome any suggestions that you may have - please fill out a suggestion slip and place in the suggestion box at reception.

Your Neighbourhood Professionals. Just a Click Away! Need care but want to stay in your own home?
15 Albert Road, Belvedere, Kent, DA17 5LQ
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Your Neighbourhood Professionals. Just a Click Away! Need care but want to stay in your own home?
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