We try to give all our patients the best care and are always interested in your ideas or comments for improvements to our service.
If you have any suggestions or complaints you may address them to the Practice Manager either in person or in writing. Reception staff have copies of our Complaints leaflet. Alternatively you can click on the below links to download a more comprehensive copy of our complaints form and complaints procedure leaflet:
You may also contact:
PO Box 16738
Tel: 0300 311 22 33
Complaints about hospital, mental health or community trust services may be referred directly to the service provider, for Bexley patients the most common providers, with their contacts are:
Queen Elizabeth Hospital:
firstname.lastname@example.org or 020 8333 3355
Queen Mary’s Hospital:
email@example.com or 020 8308 5449
Princess Royal University Hospital:
firstname.lastname@example.org or 020 3299 3209
Darent Valley Hospital:
email@example.com or 01322 428735
Oxleas NHS Foundation Trust for mental health and community services:
firstname.lastname@example.org or 01322 625013
Complaints can be made to NHS Bexley CCG, as the commissioner of the service, via the CCG patient experience team at BEXccg.email@example.com or on free phone 0800 328 9712.
Complaints about Bexley CCG or a Commissioning decision should be referred to the CCG patient experience team at firstname.lastname@example.org
Advocacy For All also support people to make a complaint about services provided by the NHS at Bexleynhscomplaints@advocacyforall.org.uk or on 0845 832 0034
We always welcome any suggestions that you may have - please fill out a suggestion slip and place in the suggestion box at reception.