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Appointments - failure to attend

Due to an increase in the number of wasted appointments through patients failing to attend appointments without informing the surgery, it has become necessary to implement the following policy:

If you repeatedly fail to attend appointments you may be removed from this practice list and required to find an alternative doctor.

If you cannot attend your appointments for any reason, please use the AskFirst app and navigate to the ‘Manage My Appointments’ and cancel your appointment  or call surgery to cancel in advance.

We can then offer the appointment to someone else.

Thank you for your co-operation

Local Services, Let